Refund policy

Our return policy is strictly 14 days for unused items.

If 14 days has passed since the date of delivery OR items have been used including just to 'test' the item, we unfortunately do NOT offer you a refund or exchange due to hygiene restrictions. 

To be eligible for our 14 day return, the item must be must be in the same condition that you received it, unworn or unused, in its original packaging. You’ll also need the receipt or proof of purchase. If the products have been used we are unable to issue a refund.

Please note due to hygiene many of our goods are exempt from being returned unless they have a manufacturing defect or deemed faulty.

To complete a return, we kindly ask that you contact us before posting your return. All returns must be sent at your own cost (unless faulty) we recommend you that you send the item back as a tracked service as we hold no responsibility until it reaches us.  

To start a return for faulty or damaged products, you can contact us at help@inyourfacecosmetics.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Damaged or faulty Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at help@inyourfacecosmetics.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges (If applicable)
We only replace or exchange items if they are defective or damaged.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.